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FAQ

Here are some quick facts which may help – particularly if this is your first time ordering online.

CAN I HAVE MY PIECE OF SM JEWELLERY STAMPED AT A LATER STAGE?

Yes, simply return your item and we will update it accordingly. Please note: Return Postage is not included, you will be charged for this.

CAN I ADD ANOTHER CHARM IF I HAVE ANOTHER BABY?

Yes, simply return your item and we will update it accordingly. As you will be acquiring a new charm a charge will incur. Please note: Return postage is not included you will be charged for this.

CAN I STAMP ON BOTH SIDES OF A CHARM?

We cannot stamp the back of any of our charms or discs since it leaves a slight indentation.

WHAT FONTS ARE AVAILABLE?

The font you see on the samples is the font we use. The font size we use is pictured on the images in the product gallery.  We use block letters (all capitals).

WHAT IF A CHAIN BREAKS?

Samantha Moses will replace a chains if the chain has failed within two weeks of purchase.

HOW DO I WORK OUT MY BANGLE SIZE?

The easiest way to work out your size is to measure the inside diameter of one of your existing bangles. With a ruler draw a straight line on a piece of paper, pop your bangle centered on the line and mark each edge on the inside, measure these points and you’ll have your bangle size. A medium bangle is usually around 6.5 cm.

HOW DO I WORK OUT MY RING SIZE?

We highly recommend getting sized by your local jeweller.

CAN I ORDER YOUR  JEWELLERY IN ROSE GOLD OR A HIGHER CARAT GOLD IF IT’S NOT AVAILABLE ON YOUR WEBSITE ?

If you would like to change a style to suit your needs simply email us for a quote. We would love to help.

HOW SHOULD I CLEAN MY JEWELLERY?

Sterling silver reacts with moisture to create a layer of tarnish or oxidation which blackens its surface.

To clean and polish your silver, simply line a bowl with a piece of silver foil (shiny side up). Add 2 tbsp of Bi-Carb Soda (Baking Soda), place your jewellery on top and pour over boiling. Leave to sit for 5 mins then go over settings and crevices with a soft toothbrush. Wash with warm water and a mild dish soap; dry with a soft microfibre cloth.

Give your gold a bubble bath by pouring a few drops of mild dish soap into a small bowl of sodium-free soda water (the carbonation loosens soil and removes debris). Put the jewelry in the bowl to soak for five minutes. Go over settings and crevices with a soft toothbrush. Rinse under running water; dry with a soft microfibre cloth.

DO YOU GIFT WRAP?

All of our pieces are gift-boxed. In the checkout be sure to let us know who to send the gift to and the message you would like sent. Don’t worry, we won’t send payment details with the gift.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER ?

Because the majority of our collection is made to order,

Please allow 5-15 business days to receive your order within Australia 

Please allow 15-21 days for all International orders.

WHAT IS THE COST OF POSTAGE AND HANDLING?

As we have just launched our website we would like to offer you FREE SHIPPING, for a limited time only.

MY PARCEL HAS BEEN DISPATCHED BUT HASN’T ARRIVED YET?

Once an order has been dispatched, if the order is over $50 you will receive an email from SM advising of your Australia Post tracking number. By using this number you can track the progress of your order through the postal system by entering the number in their website http://auspost.com.au/track/

If you have a question that isn’t answered here please email info@samanthamoses.com