Shipping & Delivery
As part of our launch we are happy to announce that all shipping costs within Australia, for a limited time only, are free. Yes, that's right FREE DELIVERY.
We use Australia Post parcel post for delivery. All packages over $50 are sent registered mail and delivered door to door, which requires the receiver to sign for the parcel. If the receiver is not at the addressed location an attempted delivery note will be left. The parcel will go to the nearest Australia Post depot.
If you require your order urgently please select the SM Express Post option for $15 and your order will be seen as a priority.
We will endeavour to dispatch all sterling silver orders within 5 working days on receipt of full payment. Orders in 9 CT Gold will be dispatched within 10 working days of receipt of full payment. Any item that is set with gemstones will be dispatched within 15 working days of receipt of full payment. Notification of estimated time of delivery will be emailed to you.
Please note when ordering from the Samantha Moses Collection you are ordering a piece of handmade jewellery made in the studio by Samantha. You are not buying a mass produced product. A lot of time and attention goes into each item. So please be patient with delivery times and enjoy the process of making treasures together, knowing that you or your loved one will soon receive a piece of beautiful jewellery made with love.
If an item is sold out prior to receiving your order you will be notified immediately.
All pieces are gift packaged. If your order is a gift we would be delighted to include a message to your loved one. Simply email us with your message and we’ll ensure that the message is included in the package. We do not include any payment details with orders.Once an order has been dispatched you will receive an email from Samantha Moses advising of the Australia Post parcel number. By using this number you can track the progress of your order through the postal system by entering the number in their website http://auspost.com.au/track/